Redefining Business Vision Service

Our lead practitioner in Business and Service Strategy, Dr Allan Webster, will work with your senior team to facilitate the re-defining of your Business Strategy with a focus on gaining competitive advantage through continuing to build a 'services and processes' approach which will enable your people to deliver great customer experiences and outcomes.

For nearly 20 years he has facilitated the development of Business Strategy for large organizations - public and private. Although his focus has always been on developing winning strategies around the services focus, he has come to understand and appreciate in recent years the 'services and processes' approach - indeed he is a lead architect of the approach. Many clients have said they had never before experienced such a clear explanation of the vision of a business transformation.

Allan brings together the vision of an effective business organization as BPM in which the 5 key strategic elements are:

• Purpose - a Business Vision and Mission expressed as services and service outcomes for the customer.

• Services - processes designed to deliver customer outcomes and great customer experiences.

• Processes - business support processes designed to support how the people will actually work to deliver services, outcomes and experiences.

• People - engaged in the vision setting, trained and empowered to use the processes to deliver the outcome-focused services.

• Systems - supporting the processes and services and enabling the people to deliver in full, first time, every time
  Methodology.

The strategy setting methodology is likely to include:

• Interviews

• Focus Groups - including Customer and Stakeholder Fish Bowl Groups

• Surveys where appropriate

• Walk-through Audits

• Business Strategy Workshop - using a team strategic thinking process which is tried and tested over 20 years and has been very effective

• Business Strategy Framework

OUTPUTS and OUTCOMES

We do not write strategy, we facilitates senior management teams and their managers and staff through a strategic thinking process - and they create and own the emerging strategy! It will be a strategy that is:

• Transformational - not simply better sameness!

• Services-focused - delivering customer outcomes and great customer experiences.

• Process-driven delivery and performance.

• People-owned - created from management and staff thinking together, delivered through people empowered and capable.

• Optimizing the power of systems supporting people in the way they actually do their work to deliver the service.

The outputs and outcomes will be:

• A shared ownership and extraordinary commitment to the new business vision and strategy plan.

• A transformational vision that will deliver competitive advantage.

• A high-level view of the 'services and processes' organization needed to deliver success.

• A strategic framework - including vision, mission, values, critical Success factors, a Model for Success.

• A plan of action that will be owned by managers and staff and which, when communicated, will make sense to staff, stakeholders, suppliers, and customers.